Privacy Policy

Introduction

This Privacy Policy is a formal legal document. Please read it carefully before registering an account on qe88.

qe88 ("we", "us", "our", or "the Platform") operates the online gaming platform accessible at qe88.one. This Privacy Policy explains how qe88 collects, uses, stores, discloses and otherwise processes personal data about individuals who register for, access or use the qe88 platform ("you" or "the Player"). It also describes your rights with respect to that data and how you may exercise those rights. This policy forms part of the broader contractual relationship between you and qe88 and should be read alongside the Terms and Conditions available at /terms-conditions.

By creating an account on qe88, depositing funds, placing bets or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection, use and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the qe88 platform. This policy is written in English and applies to players in Bangladesh. All data processing described in this document is carried out in accordance with the principles of data minimisation, purpose limitation, accuracy, storage limitation, integrity and confidentiality.

Our Privacy Commitments

These five principles form the foundation of how qe88 approaches data privacy for every player on the platform.

1Information We Collect

qe88 collects personal data through several means: directly from you when you register or use the platform, automatically through technical systems as you interact with our services, and from third-party partners involved in payment processing and identity verification. The categories of data and the purpose for collecting each are set out below.

qe88 applies the data minimisation principle: we collect only the information that is necessary for the specific purposes described above. We do not collect sensitive personal data (such as ethnic origin, religious beliefs or biometric data) unless this is directly required to fulfil a legal obligation imposed on the platform.

2How We Use Your Information

The personal data collected by qe88 is used exclusively for the following operational and compliance purposes. No data is used for purposes beyond those stated here without your explicit consent:

• To create, manage and maintain your player account, including identity verification and authentication of login sessions.
• To process deposits and withdrawals via bKash, Nagad, Rocket and other approved payment channels, and to verify that payment accounts are registered in your name.
• To comply with anti-money laundering (AML) obligations, including transaction monitoring, suspicious activity reporting and the maintenance of records required by applicable regulations.
• To enforce the Terms and Conditions, including detecting and investigating prohibited conduct such as multi-accounting, bonus abuse and use of automated tools.
• To operate responsible gaming features including deposit limit enforcement, session time reminders and self-exclusion tools, and to monitor gameplay for signs of problem gambling.
• To respond to customer support enquiries, investigate complaints and resolve disputes relating to your account or transactions.
• To send transactional communications such as deposit confirmations, withdrawal notifications and account security alerts. qe88 does not send unsolicited marketing emails; promotional communications are sent only if you have opted in.

3Legal Basis for Processing

qe88 processes personal data only where a valid legal basis exists. The legal bases applicable to this platform's processing activities are as follows:

• Contractual necessity — processing required to fulfil our obligations under the Terms and Conditions, including account management, payment processing and game delivery.
• Legal obligation — processing required to comply with AML regulations, KYC requirements and any other applicable legal or regulatory obligation.
• Legitimate interests — processing for fraud detection, platform security, responsible gaming monitoring and the prevention of prohibited conduct, where such interests are not overridden by your fundamental rights.
• Consent — where you have provided explicit opt-in consent, such as for receiving promotional communications. You may withdraw consent at any time by contacting [email protected].

4Sharing Your Information

qe88 does not share personal data with third parties except in the limited circumstances described below. All third-party recipients of personal data are contractually bound to handle that data in accordance with applicable privacy standards and to use it only for the specified purposes:

• Payment processors — bKash, Nagad, Rocket and other approved payment partners receive the financial and identity data necessary to execute deposit and withdrawal transactions and to verify account ownership.
• KYC verification service providers — identity document images and personal data are shared with certified KYC partners for the sole purpose of verifying player age and identity as required by the platform's compliance obligations.
• Fraud detection and security partners — technical data including IP addresses and device fingerprints may be shared with specialist fraud prevention services to protect the integrity of the platform and its players.
• Law enforcement and regulatory authorities — qe88 will disclose personal data to competent authorities where required to do so by law, court order, or regulatory direction, including in connection with AML investigations.
• Business successors — in the event of a merger, acquisition or asset transfer involving qe88, player data may be transferred to the acquiring entity, subject to that entity assuming equivalent data protection obligations.

5Cookies and Tracking Technologies

qe88 uses cookies and similar tracking technologies to operate the platform, authenticate sessions and analyse usage patterns. The following types of cookies are used:

• Strictly necessary cookies — required for the platform to function, including session authentication, security tokens and load balancing. These cannot be disabled without breaking core platform functionality.
• Functional cookies — remember your preferences such as language selection, so that you do not need to re-enter them on each visit.
• Analytics cookies — collect anonymised data about how players navigate the platform, which pages are visited most frequently and where technical errors occur, helping us improve the user experience.
• Security cookies — used to detect and prevent fraudulent activity, including identifying unusual login patterns or access from unexpected geographic locations.

Most modern browsers allow you to control cookie settings through the browser's privacy or settings menu. Please note that disabling certain cookies may impair the functionality of the qe88 platform. qe88 does not use third-party advertising cookies or cross-site tracking technologies.

6Data Retention

qe88 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention period required by law. The following retention principles apply:

• Account data and KYC documentation are retained for a minimum of 5 years following account closure, in accordance with standard AML record-keeping obligations applicable to online gaming platforms.
• Financial transaction records (deposit and withdrawal history) are retained for a minimum of 5 years from the date of each transaction to support AML audits and dispute resolution.
• Support communications and complaint records are retained for 3 years following resolution of the relevant matter, after which they are securely deleted or anonymised.

7Data Security

qe88 implements technical and organisational security measures appropriate to the sensitivity of the personal data processed on the platform. These measures are reviewed and updated regularly to address evolving security risks. Key security controls include: SSL/TLS encryption for all data in transit; encrypted storage for sensitive personal and financial data at rest; access controls that limit data access to authorised personnel only on a need-to-know basis; regular security assessments and vulnerability testing of platform infrastructure; two-factor authentication (2FA) available for player accounts.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, qe88 will take prompt action to contain the breach and, where required, notify affected players and relevant authorities within applicable timeframes.

8Your Data Rights

As a player on qe88, you have the following rights with respect to your personal data. To exercise any of these rights, submit a written request to [email protected]. qe88 will respond to data rights requests within a reasonable period, typically within 30 days:

• Right of access — request a copy of all personal data that qe88 holds about you, together with information about how it is being processed.
• Right to rectification — request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restriction — request that qe88 restrict processing of your data while a dispute or correction request is being resolved.
• Right to data portability — request a structured, machine-readable copy of personal data you have provided to qe88, where technically feasible.
• Right to object — object to processing carried out on the basis of legitimate interests, including profiling. qe88 will cease such processing unless compelling legitimate grounds exist that override your interests.

Please note that some rights are subject to limitations where legal obligations require qe88 to retain data — for example, AML record-keeping requirements mean that certain financial and identity data cannot be erased on request alone. In such cases qe88 will explain the limitation when responding to your request.

9Third-Party Payment Processors

When you make a deposit or withdrawal on qe88 using bKash, Nagad, Rocket, Upay or any other supported payment method, your transaction data is processed by the relevant payment provider. Each payment provider operates under its own privacy policy and terms of service, which govern how that provider handles your data. qe88 has no control over the data practices of these independent providers once data is transferred to them for transaction processing. We encourage you to review the privacy policies of your chosen payment provider before initiating transactions.

Links to third-party payment provider websites or apps appearing on the qe88 platform are provided for operational convenience only. qe88 is not responsible for the content or privacy practices of any third-party website or application, including payment provider platforms.

10Children's Privacy

The qe88 platform is strictly restricted to individuals aged 21 and above. qe88 does not knowingly collect or process personal data relating to individuals under the age of 21. If we discover that personal data has been collected from a person who is under 21 years of age, we will immediately close the relevant account, delete all associated data and report the matter to the relevant authorities where required. The platform employs KYC age verification to prevent underage access.

11Changes to This Privacy Policy

qe88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services offered on the platform. When material changes are made, we will update the "Last Updated" date at the top of this policy and, where practicable, notify registered players via email or an in-platform notification before the changes take effect.

Your continued use of the qe88 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy. If you do not accept the revised policy, you must stop using the platform. The current version of this Privacy Policy is always available at /privacy-policy.

12Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or to the way qe88 handles your personal data, please contact our support team by email. We aim to respond to all privacy-related enquiries within 30 days of receipt.

Please include your registered username and a clear description of your request in your email so that we can locate your account records and respond efficiently. Responses will be sent to your registered email address only.